For best results, we recommend that you use our supported browsers. Also included in this article is a troubleshooting section to help maintain the smooth operation of IP.com’s applications by addressing common issues related to browser settings and network connectivity.
Supported Client Web Browsers
The most recent versions of the following desktop browsers are supported:
- Google Chrome
- Mozilla Firefox
- Apple Safari
- Microsoft Edge (based on Chromium)
- Note: Microsoft Edge Legacy (EdgeHTML-based) is no longer supported
Troubleshooting
- To ensure complete functionality, we recommend whitelisting IP.com in any browser extensions which may block or alter certain JavaScript actions, such as ad blocking software. From settings, you can add a list of URL websites to the whitelist. Whitelist these websites: portal.ip.com, iq.ip.com, and kb.ip.com
- If you experience intermittent network connectivity issues, please Contact Us and our support staff will work with you to help resolve the problem.
- If your account permissions have changed or you can’t log in after you’ve activated your account, we recommend you log out and clear your cache.