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The following FAQs are a subset of the InnovationQ+ Subscription FAQs. Click here for the full list.

How do I request support from
  • Support is provided via our Knowledge Base.
  • You can submit questions or feedback by clicking Contact Us. You can send an email to
  • At any time while using InnovationQ+, you can get support or submit feedback by clicking the ? in the lower right-hand corner of your screen.
  • Support is available M-F 8 a.m.-5 p.m. ET. Support response for Basic & Premium customer cases is one business day, and within 4 hours for Day Pass customers.
What are the system requirements for InnovationQ+?

For best results, we recommend that you use our supported browsers and suggested minimum screen resolution when using InnovationQ+. For further details, click here to visit our Knowledge Base.

How do I purchase IP Analytics reports?

To purchase the Technology Vitality Report (TVR) or Patent Vitality Report (PVR):

  • Select IP Analytics from the sidebar once signed in to InnovationQ+
  • The IP Analytics window displays.
  • For either the Technology Vitality Report (TVR) or Patent Vitality Report (PVR), click the Purchase Credit button.
  • Once you make your selections on the next screen, you are presented with a confirmation screen.
  • To continue with payment information, select the PayPal Buy Now button.
  • Continue with the PayPal screens to finish the transaction.
  • Upon successful completion of the PayPal payment system, report credits are issued to your account and you are then redirected to InnovationQ+
What should I do if I have a problem with purchasing?

If there are problems with the display, refreshing the screen will generally clear it up. If you have persistent problems, please email us at

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