Support

The following FAQs are a subset of the InnovationQ+ Subscription FAQs. Click here for the full list.

How do I request support from IP.com?

Support is provided via our Knowledge Base.
You can submit questions or feedback by clicking Contact Us. You can send an email to Help@IP.com
At any time while using InnovationQ+, you can get support or submit feedback by clicking the ? in the lower right-hand corner of your screen.
Support is available M-F 8 a.m.-5 p.m. ET. Support response for Basic & Premium customer cases is one business day, and within 4 hours for Day Pass customers.

What are the system requirements for InnovationQ+?

For best results, we recommend that you use our supported browsers and suggested minimum screen resolution when using InnovationQ+. For further details, click here to visit our Knowledge Base.

How do I purchase IP Analytics reports?

To purchase the Technology Vitality Report (TVR) or Patent Vitality Report (PVR):

Select IP Analytics from the sidebar once signed in to InnovationQ+
The IP Analytics window displays.
For either the Technology Vitality Report (TVR) or Patent Vitality Report (PVR), click the Purchase Credit button.
Once you make your selections on the next screen, you are presented with a confirmation screen.
To continue with payment information, select the PayPal Buy Now button.
Continue with the PayPal screens to finish the transaction.
Upon successful completion of the PayPal payment system, report credits are issued to your account and you are then redirected to InnovationQ+

What should I do if I have a problem with purchasing?

If there are problems with the display, refreshing the screen will generally clear it up. If you have persistent problems, please email us at Help@IP.com